The OUTRIGGER Way
The OUTRIGGER Way
Caring for our hosts
Caring for our guests
Caring for our place
With our values as our guide
Open and direct communication
We feel strongly that direct, one-on-one relationships between a host and their manager provide an enjoyable and fun environment for openness, teamwork and productivity – where we all work together to help each of us and our company be successful.
OUTRIGGER has a long-standing “Open Door” policy where hosts are encouraged to raise any concerns immediately with their manager, or whomever they feel most comfortable without fear of retaliation. Hosts are also welcome to voice concerns to any member of the leadership team, including the CEO, so that we can understand each other better and help. Our commitment is to listen, to do everything we reasonably can to address the situation and to follow-up with hosts.
Open and direct communication among hosts creates a healthy, thriving workplace. Under a union environment, we would be unable to communicate directly because all concerns and negotiations must go through a third-party union representative. We would lose the ability to treat every host as an individual and as an important member of our ohana.
About OUTRIGGER
Our privately held hospitality company invites guests to "Come be here" with authentic Signature Experiences and the OUTRIGGER DISCOVERY loyalty program. OUTRIGGER’s multi-branded portfolio includes OUTRIGGER® Resorts, OHANA Hotels by OUTRIGGER®, Hawaii Vacation Condos by OUTRIGGER®, and Kapalua Villas Maui, while also managing select properties from top international hotel brands including Embassy Suites by Hilton® and Best Western®.
Our mission is simple - to be the premier beach resort company in the world.
For more than 75 years, OUTRIGGER Resorts & Hotels has charted a journey of discovery expanding from Hawaii to premier resort destinations across the globe, including Fiji, Thailand, Mauritius and the Maldives.
Celebration
We honor and celebrate achievements.
Accountability
We embrace being responsible for our actions and focus on achieving results.
Relationships
We treat people with compassion, respect and dignity, and love.
Excellence
We commit to being the best by doing the right thing in the right way.
Company milestones
The Kelleys built their first Hawaii hotel, The Islander
The Reef Hotel opens as the first high-rise hotel on Waikiki Beach
OUTRIGGER Waikiki is built on the former site of the Outrigger Canoe Club.
Outrigger purchases Hawaiiana Resorts on Maui, expanding its presence beyond Waikiki.
OUTRIGGER Fiji Beach Resort opens, marking the first major new hotel to open on the Coral Coast of Viti Levu Island in Fiji in over 20 years.
OUTRIGGER opens award-winning Waikiki Beach Walk, the largest mixed-use, retail and hotel development project in Waikiki's history
OUTRIGGER Mauritius Beach Resort opens — the brand's first resort in the Indian Ocean
Acquires Castaway Island, Fiji from Geoff Shaw.
OUTRIGGER is acquired by KSL Capital Partners, a leading investor in travel and leisure enterprises, positioning OUTRIGGER for substantial growth in the years to come
Six beachfront resorts in the Indian and Pacific oceans were sold to Singha Estate Public Company Limited, Thailand's premier property development holding company. The deal will fund future growth and expansion of the brand.
OUTRIGGER launches its first independent lifestyle hotel in the center of Waikiki: OUTRIGGER Waikiki Beachcomber Hotel
OUTRIGGER acquires 5 new properties in the Maldives, Thailand and Kona, Hawaii